Refund and Exchange Policy 1. General Conditions At Bangladeshicollection, we are committed to offering quality products. If for any reason the item you purchased has a technical problem, we offer exchange or refund options within the indicated period.
2. Exchange and Refund Period • Customers have a period of 7 days from the date of purchase to request an exchange or refund due to a technical problem with the item.
• After this period, refund or exchange requests will not be accepted.
3. Procedure for Exchanges and Refunds • In-store: The customer can go directly to our store to process the exchange or refund at no additional cost. To do this, they must present the item in the same condition as it was received, along with the invoice or proof of purchase.
• By delivery: For customers who prefer to make the exchange through a delivery service, we offer the option of coordinating the shipment of the new item through a private company. The customer must cover the cost of shipping, which will be informed at the time of making the request.
4. Requirements for Exchanges and Refunds • The item must be in original condition and show no damage or wear attributable to misuse.
• Proof of purchase must be presented in order to process any request.
• In the case of products with technical problems, these will be reviewed to verify the problem before proceeding with the exchange or refund.
5. Exceptions • Exchanges or refunds will not be accepted for products that have been incorrectly handled or that present damage caused by the user.
• Products on clearance or special sale may not be eligible for exchange or refund.
6. Processing Times • Once the refund is approved, it will be processed within [X business days].
• In case of exchange, the customer will receive the replacement item as soon as the original item has been received and verified.
For any additional questions, our customer service team is available to assist you. Thank you for trusting Bangladeshicollection.
This form covers the key elements of your policy and is clear about timing and conditions.
